Shipping
& Returns

Shipping

We aim to process orders within 1-3 working days. Each order will be processed and packed with the greatest care and hygiene.

Please note some shipments may be sent with Royal Mail's express signed for service due to DHL express services not being able to validate postcodes.

Tracking information will be provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.

Duties & Taxes Paid

We are delighted to announce that all orders to the following European countries are now sent duties & taxes paid.

de, fr, ie, pt, nl,cy, mt & at.

This means that as long as you live within these countries you should not have to pay any import taxes on your order.

Returns Policy

We sincerely hope you are satisfied with your purchase, however if you are not for whatever reason we will happily exchange your unworn item providing it is still in resalable condition. Please contact contact@withit.app

If you receive a faulty item, please let us know via email within 14 days of receipt. Please contact contact@withit.app

We cannot refund your postage costs unless product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 14 days of receipt. We cannot give any credit/assistance after this time period. Please make sure that you have carefully reviewed your order before finalising your purchases.

For more information, or if you are unsure if you are eligible for credit exchange please contact contact@withit.app

Please note all sale/discounted & charity based items are final and not valid for a refund. Exchange for a sale item can be offered provided the item is in stock.

Please make sure that you have carefully reviewed your order before finalising your purchase.

UK RETURNS / R.O.W RETURNS: We recommend choosing your most reliable service and sending your parcel tracked.

Please note all international orders are liable for any import fees that may occur if the parcel is refused by customer at customs. Any custom fee that may occur as a result of this will be deducted from the overall refund amount.

Please email contact@withit.app before returning stating the reason and order number.

In order to return an item, you must meet the following:

• The return must be sent back within 14 days of the delivery date.
• The Return form must be printed out (fully completed) and sent back with your parcel.
• The item must be in its original, unused, unaltered and unwashed condition.
• The item must be returned with tags and packaging intact.

We are unable to refund your original or return postage costs unless the product is incorrect.